Our aim is to provide you with excellent customer service. Occasionally, we may fail to meet your expectations, mistakes can happen, and when they do, we will try to put things right as quickly as possible. This document tells you about how we deal with any complaints you may have and aims to demonstrate our commitment to customer service.
We define a complaint as any expression of dissatisfaction, whether oral or written and whether justified or not. Your complaint will be taken seriously, and we will make every effort to resolve the problem straight away. To help us deal with your complaint as speedily as possible it would be helpful if you could provide us with as much information as possible about the regulated insurance or finance product purchased at an early stage.
You can notify us of your complaint through the following channels:
Telephone: 01142 68 11 11
In Writing: 358 Omega Court, Cemetery Road, Sheffield, S11 8FT
There may be times when we need to carry out further investigations and will not be able to resolve your complaint straight away.
Once received, your complaint will be investigated and dealt with in the following way:
By Day 7
We will try to provide you with a full reply. If this is not possible we will confirm who will be looking into your complaint.
By Day 28
Your complaint will have hopefully been investigated and a full response provided to you at this stage. However, if for any reason we are still unable to provide a fullresponse by this time, we will contact you with an update of the current situation.
By Day 56
In the unlikely event that your complaint has not been resolved at an earlier stage,we will write to you with a final response.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
T: 01142 681111
F: 01142 682000
Claris Vehicle Solutions Ltd
358 Omega Court
Registered Office : 358 Omega Court, Cemetery Road, Sheffield, S11 8FT
| Registered in England & Wales with company number : 6642321 | Data Protection No : Z1448760 | VAT No : 937 0201 49 |
Claris Vehicle Solutions Ltd are a credit broker and not a lender, we are regulated by the Financial Conduct Authority. Registered No : 652982
Copyright © 2019 Claris Vehicle Solutions Ltd, All rights reserved.